Welcome Center
Establishing a relationship with a primary care provider is one of the best things you can do for your health, and the health of your family. Our Welcome Center staff can help you select the provider who best meets your individual health care needs and they can also schedule your first appointment at that same time.
They can also:
- Assist with transferring your medical records to Aspirus.
- Obtain personal health information, such as medical history, allergies, medications and immunizations.
- Sign you up for MyAspirus, our online portal where you can view portions of your medical record, request prescription refills, schedule appointments, and more!
- Answer any questions you may have, or direct you to the appropriate resource for more information.
For more information, contact the Welcome Center at 715-847-2613 or (toll-free) 833-811-4176.
Helpful Information For New Patients
Aspirus Customer Contact Center
The Aspirus Customer Contact Center is your go-to resource for valuable information and referrals from Aspirus. It can help if you want to:
- Find a Physician
- Register for a class or event
- Learn more about Aspirus services
- Request literature
Call 800-847-4707 or contact us online.
Appointment Cancellation Policy
At Aspirus, we understand that unexpected situations may come up that would require you to cancel or change a scheduled appointment.
In the event that you need to cancel or change a scheduled appointment, we ask that you contact your provider’s office at least 24-48 hours prior to your scheduled appointment time to cancel and reschedule to another day and time.
This advance notice will allow us to serve you and all of our patients better by:
- Allowing you to immediately reschedule your appointment to a new time and day that works with your schedule.
- Opening up your appointment slot for another patient who may be waiting to be seen by the same provider.
Failure to appear for your scheduled appointment without prior notification will be considered a “no-show”. Repeated “no-show” instances may result in termination from the clinic practice.
In an effort to help our patients remember their appointments, Aspirus will:
- Provide phone call reminders 24-48 hours in advance of your scheduled appointment. We ask that you listen to these messages in their entirety as they may contain instructions for your appointment.
- Provide appointment reminders via MyAspirus, which is our secure, online portal. Please ask your provider’s office for more information on signing up.
Thank you for your cooperation!
Learn More About MyAspirus
Care Coordination Team
For patients dealing with chronic and complex health issues, navigating and understanding the ins-and-outs of health care can be challenging.
The Care Coordination Team at Aspirus can make a huge difference in the quality of life for these patients. Our Care Coordination Team will advocate for and support patients to help them improve their overall health.
Our Care Coordination Team will:
- Assist in coordinating patient care between primary and specialty health care providers.
- Assist in coordinating patient care in the hospital, at the clinic, and at home.
- Facilitate access to services and programs available within Aspirus and in the patient’s community.
- Work with patients and their health care teams to develop individualized plans of care that include goals to help the patients improve their quality of life.
- Help patients understand their health issues and treatment options so that the patient and their family can make the best choice for their situation.
- Partner with the patient and their health care team to help identify goals and support the patient while they meet those personal goals.
For more information about Care Coordination and the various services available at Aspirus, please contact the Aspirus Customer Contact Center at 800-847-4707 or use our online form.
Prescription Refill Policy
We ask that our patients carefully monitor all prescriptions - quantity of pills remaining and refills remaining - to ensure that you are able to refill your medications in a timely manner.
If you require a refill, and you have refills remaining on a current prescription,
- Please contact your pharmacy directly and they will be able to fulfill your request.
If you are uncertain if you have refills remaining on a current prescription,
- Please contact your pharmacy directly.
- If necessary, your pharmacy will send an electronic request for the refill to our office. Your provider will review the request. If approved, the refill will be authorized at your pharmacy within 48 hours from the time our office received the request from your pharmacy. Refill requests are reviewed during regular office hours only. Our office will handle all refill requests submitted or received over the weekend by Tuesday of the following week.
If you are out of refills and/or if your provider does not approve your refill request,
- Please contact our office as you may need to schedule an appointment with your provider prior to any prescription refills being authorized.
- Typically, being out of refills of chronic medication indicates that you are due for an annual Health Assessment or follow-up medical visit. Your provider will determine if an office visit is required.
Patient Safety: Be involved in your health care
Everyone has a part in making health care safe. The single most important way you can help to prevent medical errors is to be an informed and active member of your health care team. Remember you are the center of your health care team. Here are five steps to safer health care:
1. Speak up if you have questions or concerns
Choose a doctor who you feel comfortable talking to about your health and treatment. Take a relative or friend with you if this will
help you ask questions and understand the answers. It’s okay to ask questions and to expect answers you can understand.
2. Keep a list of all your medications
Tell your doctor and pharmacist about the medicines that you take, including over-the-counter medicines such as aspirin, ibuprofen
and dietary supplements like vitamins and herbals. Tell them about any drug allergies you have. If you do not have a listing of all
your medicines, ask your doctor to provide you with one.
Talk to your pharmacist about side effects and what foods or other things to avoid while taking your medicine. When you get your medicine, read the label, including warnings. Make sure it is what your doctor ordered and you know how to take it. If the medicine looks different than you expected, ask the pharmacist about it. Do not take medications from home while hospitalized. Do not be afraid to question members of your health care team.
3. Make sure you get the results of any test or procedure
Ask your doctor or nurse when and how you will get the results of tests or procedures. If you do not get them when expected - in person, on the phone or in the mail - don’t assume the results are fine. Call your doctor and ask for them. Ask what the results mean for your care.
4. For all hospital stays, pay attention to the care you are receiving
Make sure you’re getting the right treatments and medications by the right health care professionals. Don’t assume anything.
- Expect health care workers to introduce themselves when they enter your room and look for their identification badges. A new mother, for example, should know the person to whom she is handing her baby. If you are unsure, ask.
- ell your nurse or doctor if something doesn’t seem quite right.
- Make sure your caregiver confirms your identity by checking your wrist band and asking your name and date of birth before giving you any medication or treatment. A gentle reminder to your caregiver to do so is always appreciated.
- Expect your caregivers to clean their hands before and after contact with you. Hand hygiene is the most important way to prevent the spread of infections. Don’t be afraid to remind a doctor or nurse to do this.
- Know what time of day you normally receive a medication. If it doesn’t happen, bring this to the attention of your nurse or doctor.
- If you receive medications while in the hospital, notify your nurse or doctor if your medicine is not the same color, shape or size as the medicine you take at home.
- Thoroughly read all medical forms and make sure you understand them before you sign anything. If you don’t understand, ask your doctor or nurse to explain them.
- When you are being discharged from the hospital, ask your doctor or nurse to explain the treatment plan you will use at home.
5. Make sure you understand what will happen if you need surgery.
Ask your doctor and surgeon:
- Exactly what will you be doing?
- What are the risks and benefits of the procedure?
- How long will it take?
- Who will take charge of my care while I’m in the hospital?
- What will happen after the surgery?
- How can I expect to feel during recovery?
Tell the surgeon, anesthesiologist and nurses if you have allergies or have ever had a bad reaction to anesthesia. Make sure you, your doctor and your surgeon all agree on exactly what will be done during the operation. Patient safety depends on awareness, care and communication between the patient, family and health care team. It is our goal to provide the safest environment possible for you as a patient or for a loved one.