Language Access & Nondiscrimination

Notice of Non-Discrimination

Aspirus Health complies with applicable Federal civil rights laws, including Section 1557 of the Affordable Care Act (Section 1557). Aspirus Health does not discriminate, exclude or treat people differently on the basis of race, color, national origin (including limited English proficiency and primary language) age, disability, sex, (including sex characteristics, intersex traits; pregnancy or related conditions; sexual orientation; gender identity, and sex stereotypes) religion, political beliefs, or filing of a prior civil rights complaint.

In compliance with Section 1557 and other federal civil rights laws, we provide individuals the following in a timely manner and free of charge:

• Language assistance services. Aspirus Health will provide language assistance services for individuals with limited English proficiency (including individuals’ companions with limited English proficiency) to ensure meaningful access to our programs, activities, services, and other benefits. Language assistance services may include:
  • Electronic and written translated documents
  • Qualified interpreters
  • Qualified bilingual/multilingual staff at certain locations
• Appropriate auxiliary aids and services. Aspirus Health will provide appropriate auxiliary aids and services for individuals with disabilities (including individuals’ companions with disabilities) to ensure effective communication.
  Appropriate auxiliary aids and services may include:
  • Qualified interpreters, including American Sign Language interpreters
  • Video remote interpreting
  • Information in alternate formats (including but not limited to large print, recorded audio, and accessible electronic formats)
• Reasonable modifications. Aspirus Health will provide reasonable modifications for qualified individuals with disabilities, when necessary to ensure accessibility and equal opportunity to participate in our programs, activities, services, or other benefits.

To access our language assistance services, auxiliary aids and services, and for assistance in getting a reasonable modification, please refer to Aspirus Health’s Limited English Proficiency & Patient Rights notifications. (Available on our website at Aspirus.org)

For additional assistance, you may also contact:

Aspirus Patient Experience
2200 Westwood Drive
Wausau, WI 54401
1.800.513.4101
PXTeam-AspirusInc-PatientExperience@aspirus.org

If you believe Aspirus Health has failed to provide these services or has discriminated in another way on the basis of race, color, national origin, (including limited English proficiency and primary language) age, disability, sex, religion, political beliefs, or filing of a prior civil rights complaint; you can:

1. File a grievance with
   Aspirus Corporate Compliance
   2200 Westwood Drive, Suite 315
   Wausau, WI 54401
   1.800.450.2339
   compliance@aspirus.org
   
   
2. File a complaint with
   U.S. Department of Health and Human Services, Office for Civil Rights:
   U.S. Department of Health & Human Services
   200 Independence Avenue, S.W. – 509F
   Washington, D.C. 20201
   https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf
   

Language Assistance and Auxiliary Aids & Services Available

ATTENTION: If you speak another language other than English or are a person who is deaf or hard of hearing, free language assistance services are available to you. Appropriate auxiliary aids and services to provide information in accessible formats are also available free of charge