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Aspirus Wausau Hospital

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    • Aspirus Wausau Hospital

      333 Pine Ridge Boulevard
      Wausau, WI 54401

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  • wausau hospital building front

    Hours

    • Visiting Hours
      Unlimited, but quiet hours after 8:30 pm
      (Hospital Entrance B closed on weekends)
      Scheduling
      Monday-Friday
      7:45 am- 5:15 pm
      Registration - Weekdays
      Monday: 7:30 am-8:30 pm
      Friday: 7:30 am-6:30 pm
      Registration - Weekends
      Saturday: 7 am-2 pm
      Sunday: 9 am-2 pm

About this Location

Aspirus Wausau Hospital is the flagship of the Aspirus system that serves patients in 14 counties across northern and central Wisconsin, as well as the Upper Peninsula of Michigan. It is licensed for 325 beds and staffed by 350 physicians in 35 specialties.

Aspirus Wausau Hospital provides primary, secondary and tertiary care services as a regional referral center. Specialty referral service emphasis exists in cardiology and cardiothoracic surgery, orthopedics and cancer. The hospital has an average daily inpatient census of 160 with approximately 15,000 admissions per year. Outpatient visits exceed 50,000 and there are also more than 24,000 annual emergency department visits.

Best known for its world-class cardiovascular program, Aspirus Wausau Hospital also provides leading edge cancer, trauma, women’s health, and spine and neurological care.

The hospital is continually recognized nationally for the level of care it provides. Aspirus Wausau Hospital has earned high quality ratings or awards from prominent quality agencies such as HealthGrades, Thomson Reuters, Truven Health, Becker’s Hospital Review, Mission: Lifeline® and U.S. News & World Report.

Scheduling

How does my test or procedure get scheduled?
Your physician’s office will call to schedule any test or procedure your physician may order for you.

Can patients schedule their own tests?
Routine mammograms are the only diagnostic test that can be scheduled direct by patient once a year without a physician’s order.

How do I obtain my surgery time?
Please call the pre-surgery (PARC) department at 715-847-2799 Local or TOLL FREE- 877-350-2197 for your arrival time.

Pre-Registration

The Aspirus Wausau Hospital Patient Registration department is located to the north (left) of he information desk of the main lobby inside Hospital Entrance A. It is responsible for the pre-registration of tests and procedures, patient insurance verification and central scheduling of certain tests and procedures.

Pre-registration is completed prior to the date of your services at Aspirus Wausau Hospital in order to expedite your check in the day of your test or procedure. Pre-registration is completed via phone or in person and involves gathering complete and accurate patient and financial (insurance) information.

What information is obtained?

  • Complete patient address
  • Patient phone number
  • Next of kin name and address
  • Next of kin phone number
  • Employer
  • Family physician
  • Insurance name
  • Policy number
  • Group number
  • Insurance phone number and address
  • Diagnosis
  • Medicare secondary payer questionnaire (Medicare patients only)
  • *Please have your insurance cards available when registering.

    Insurance Verification

    Insurance verification is a process used by Patient Registration to identify and process payment with a patient’s insurance company for elective and urgent, scheduled and non-scheduled procedures. Our verification staff will attempt to contact patient’s insurance company to verify insurance coverage and policy requirements and, if required, will pre-certify for authorization of procedure or stay.

    Office Numbers:

    • 715-847-2949
    • 715-847-2328

    Operating Hours:

    • 7:30 am-5 pm; Monday – Friday

    Pre-certification/Pre-authorization:

    Pre-certification or pre-authorization is required by many insurance companies and can vary by procedure or test. Patients or a family member should check with their insurance company prior to admission for a test or procedure.

    What if insurance denies coverage?

    Insurance verification staff will notify you and/or your physician’s office of non-coverage.

    Patient & Visitor Information

    Click the items below for more information.

    Antibiotic Education

    Cafe Voluntario

    Coffee and espresso drinks, and treats are available in the main lobby of Aspirus Wausau Hospital on weekdays.

    Cafeteria & Express Cafe

    Hot meals, salad bar, beverages and snacks are available at our hospital cafeteria located in the lower level of the hospital. It is open from 7 a.m. to 6:30 p.m. Monday through Friday and 8 a.m. to 6:30 p.m. Saturday and Sunday.

    The Express Cafe, located on the first floor of the hospital near the lobby, is open Monday through Friday 8:30 a.m. to 2:30 p.m. Here you will find soups, pizzas and deli sandwiches, made to order.

    Vending machines are also located at the cafeteria and in the main lobby.

    Concerns or Complaints

    To ensure we are meeting all your needs, we have designated a patient representatives at all Aspirus entities. Additional resources may include a financial counselor, privacy officer, and/or a medical ethics committee.

    A patient representative is available Monday through Friday from 8 a.m. - 4:30 p.m.

    Visit the share a concern page of this site for more information on how to share your concerns.

    Escort Assistance

    Aspirus Volunteers and Certified Nursing Assistants are available to escort patients to testing areas or hospital rooms. If you would like an escort, please check with the front desk in the main lobby.

    Gift Shop

    If you are in need of a gift for your special one, the Aspirus Volunteers’ Gift Shop offers a wonderful and unique selection of gifts, flowers, chocolates and cards. The Gift Shop is located in the west side main lobby. It is open Monday through Friday, from 9 am to 5 pm. Items are also available for purchase online and can be delivered to patients in the hospital.

    Interpreter Services & Hearing Impaired

    Aspirus Wausau Hospital offers free interpreter services to assist patients and families more comfortable with a language other than English in communicating with our staff. Please make arrangements by calling Aspirus Wausau Hospital at 715-847-2444 during the hours of 8 a.m. to 4:30 p.m., Monday through Friday.

    Emergency communication for the hearing impaired: 715-845-5607.

    Laptops & recorders available for patients

    Patients at Aspirus Wausau Hospital can stay connected with family and loved ones by checking out a laptop equipped with Skype at the main reception desk inside Hospital Entrance A. Laptops can be checked out for two hours at a time and are available seven days a week. To check for availability, call extension 72937 from within the hospital.

    Lodging

    Brochures on lodging and facilities have been prepared to assist patients and families in arranging accommodations. A reduced rate guest housing arrangement with a nearby hotel is available for patients of Aspirus Wausau Hospital and their families. A free shuttle service to the hospital is available. To request a brochure, please call the Aspirus Information Center at 800-847-4707. Also see our online hotels and restaurant listings.

    Lost & Found

    The hospital’s Security keeps lost items. You may check with the front desk located in the hospital lobby they can call Security to check on lost items.

    Medication Mondays

    Medication Mondays is a free community service designed to help adults self-administer medications and help prevent medication errors in the home. Aspirus Wausau Hospital offers Medication Mondays on the third Monday of each month. This free program allows people to meet with Aspirus Pharmacy staff for one-on-one medication consultations to get a better understanding of the medications they need to take. For more information about this service call the Aspirus Customer Contact Center at 800-847-4707.

    When: Third Monday of each month.
    Time: 1 – 4 p.m.
    Where: Aspirus Wausau Hospital, Volunteer Services Conference Room (near main entrance).
    Cost: Free

    Pastoral Services

    Aspirus Wausau Hospital’s pastoral services are available Monday through Friday, 7 a.m. to 5 p.m. to provide spiritual support for patients and their families. To contact one of our pastoral care representatives, please call 715-847-2940 (after hours dial operator 0).

    Parking & Shuttle

    Parking is available. A free shuttle is available from 7:30 p.m. to 5 p.m.

    Patient Financial Services & Price Quotes

    This office assists patients in understanding hospital and physicians’ bills, Medicare benefits, filing health insurance claims, and Medicare appeals. Price quotes for elective hospital procedures are available upon request. The office is open Monday through Friday, 8:30 a.m. to 4:30 p.m. For an appointment or information, please call 715-847-2333. For more financial information, visit our pay bill/finanical assistance page.

    Physician Referral Service

    The Aspirus Customer Contact Center provides physician referral services. For assistance in finding a physician utilize our online physician search or call 800-847-4707.

    Security

    Your safety is of utmost important to us. Uniformed security guards are on duty 7 days a week, 24-hours a day, supplemented by closed-circuit television monitoring in main throughways and parking lots.

    Wheelchairs

    Wheelchairs are available for use in the hospital. If you need a wheelchair, please ask the information desk at the main entrance of the hospital. Staff is also available to assist you in getting to your destination.

    Back

    Customer Contact Center

    The Aspirus Customer Contact Center is your go-to resource for valuable information and referrals from Aspirus.

    Contact Us

    Hospital Prices

    Charges for some of the most common procedures, treatments and reasons for hospitalization at Aspirus can be found on the Wisconsin PricePoint website.

    Go to PricePoint

    For additional financial assistance information, please visit the Pay Bill/Finanical Assistance area on our website.

    Go to webpage

    Leadership

    View the Aspirus Wausau Hospital Board of Directors.

    See Leaders

    Additional Contacts

    • Scheduling: 715-847-2550 or 866-672-5133 (toll free)
      Registration (Mon-Fri): 715-847-2175
      Registration (Weekends): 715-847-2210
      Pediatric Cardiology: 715-847-2488

    Other Destinations at this Location

    News