Aspirus Ontonagon earns 5-Star National Excellence Awards for quality and patient satisfaction

Aspirus Ontonagon Hospital is the recipient of three national Excellence in Healthcare Awards from industry leading research-marketing firm, Professional Research Consultants (PRC). This is the second consecutive year that Aspirus Ontonagon has earned the awards for quality and patient satisfaction.

The awards are based on patients’ perception of care, and were presented to Aspirus leaders at the PRC Excellence in Healthcare Conference in Austin, Texas, June 2.

Aspirus Ontonagon received Five-Star Excellence Awards for the 2016 calendar year for:

• Care Transition –Inpatient Services
• Communication about Medications – Inpatient Services
• Responsiveness of Staff – Inpatient Services

All five-star awards that Aspirus Ontonagon earned rank them in the top 10 percent of PRC’s database of national healthcare organizations for 2016. In addition to Aspirus Ontonagon, Aspirus Keweenaw, Aspirus Ironwood and Aspirus Iron River hospitals received Excellence in Healthcare Awards.

“This is a tremendous honor and testament to our commitment to continuously improve the patient experience and deliver a higher level of care for patients close to home,” said Karen Dugdale, Aspirus Upper Peninsula Regional Patient Experience Leader. “Our culture of caring is a key part of what all patients and their families experience when they come to Aspirus.”

PRC’s annual Excellence in Healthcare Awards recognizes hospitals rated at the top of the industry. Ratings are based on H-CAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) scores. The H-CAHPS government quality rating system is shared publicly at medicare.gov. The data was collected by PRC through phone interviews with patients following their care at Aspirus.

“It is an honor to recognize Aspirus Ontonagon with these Excellence in Healthcare Awards for their deserving work,” said Joe Inguanzo, PRC President and CEO. “It takes true dedication and determination to achieve this level of excellence in healthcare and Aspirus Ontonagon has shown their commitment to making their hospital a better place to work, a better place to practice medicine and a better place for patients to be treated.”

Pictured are some of the providers and staff who work hard to make every patient experience the best it can be.