COVID-19 Resource Center

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Caring for each other. Caring for our community.

While we are unable to fully predict the duration of the COVID-19 pandemic and the impact it will have on the communities in which we live and serve, be confident that Aspirus is closely monitoring, studying, and implementing best practices to stay ahead and remain prepared.

If you think you’ve been exposed or are experiencing a fever, cough, shortness of breath call 1-844-568-0701 or start with the CDC's COVID-19 symptom checker below for next steps.

If you think you’re experiencing an emergency, please dial 911.

CDC Symptom Checker

COVID-19 Call Center: 1-844-568-0701
Hours: 7 am – 7 pm, Monday – Friday | 8 am – 5 pm, Saturday – Sunday


Visitor Guidelines

Visitor Arrival & General Guidelines for All Aspirus Locations

Aspirus remains focused on protecting your health as well as the health of the communities we serve. As such, the following guidelines are in place when visiting any Aspirus location:

  • Screening: All visitors will be screened for fever and COVID-19 symptoms.
  • Social distancing: All visitors are expected to maintain social distancing (of at least 6 feet).
  • Face cover: Your nose and mouth shall always be covered with a face cover (cloth cover or facemask) during your visit. Visitors are encouraged to bring their own cloth mask or facemask with them when visiting an Aspirus facility.
  • Current symptoms or recent diagnosis: No visitors permitted who have had a diagnosis of COVID-19 in the last 14 days, or who are currently experiencing any acute respiratory symptoms such as cough or shortness of breath.
  • Food and drink: To be obtained and consumed outside of Aspirus facilities. Hospital cafeterias are only open to staff and not open to visitors at this time.

Visitor Guidelines for Aspirus Locations in Michigan

  • Nursing Home/Assisted Living residents: No visitors, however family members with special circumstances are encouraged to call the location to discuss.
  • Patients under 18 without COVID-19: Two parents or legal guardians.
  • Patients under 18 with COVID-19: One parent or legal guardian.
  • Labor and delivery patients: Birth mother and one support person.
  • Hospice patients: Visitation will be determined on a case-by-case basis.
  • Dialysis patients: One adult support person.

For all other scenarios not listed above, only patients are allowed at appointments.

Visitor Guidelines for Aspirus Locations in Wisconsin

Aspirus Hospice House (Wausau)

  • Visiting hours: 9-11 am and 5:30-7:30 pm.
  • Two visitors at a time with exceptions during end-of-life.

Emergency Department

  • Adult patients: One visitor over 18 years of age.
  • Patients under 18: Two adult primary support persons.

Inpatient Settings

  • Adult patients: One visitor over 18 years of age. Special circumstances considered as appropriate.
  • Patients under 18: Two primary support persons 18+ years old.
  • Overnight stays: Not permitted for visitors.

Labor & Delivery

  • All inpatient guidelines apply, PLUS:
    • Overnight stay: Adult support person may stay overnight if appropriate.
    • Siblings: No more than two at a time per 24-hour period. Visit limit of 30 minutes.

Nursing Homes/Assisted Living

  • Visitors are not permitted; however, family members with special circumstances are encouraged to call the location to discuss.

Outpatient Clinics

  • One visitor over the age of 12.

Outpatient Infusion/Dialysis Centers

  • One visitor over the age of 18.

Patients Being Treated for COVID-19

  • Patients over 18: No visitors.
  • Patients under 18: One parent or legal guardian.

What is COVID-19?

Coronavirus disease 2019 (COVID-19) is a respiratory illness that can spread from person to person. The situation with COVID-19 continues to rapidly evolve. The CDC offers updated information about the spread of the virus in the U.S.

Learn more from the CDC


COVID-19 Testing

Diagnostic Testing

Who qualifies for COVID-19 testing?
All individuals who are currently experiencing COVID-like symptoms should be tested. To be directed to a testing location near you, call the Aspirus COVID-19 Call Center at 1-844-568-0701.

How do I get my COVID-19 diagnostic test results?
Your results will be provided to you based on where you receive your test.

  • Alternative Test Sites: Results of tests conducted at an Aspirus alternative test site are managed by staff at the Aspirus COVID-19 Call Center.
  • Walk-in or Primary Care Clinic: Results of tests conducted at an Aspirus clinic are managed by the provider who orders the test.
  • Pre-Op Testing: For asymptomatic patients who are tested prior to undergoing a surgery or procedure, the results of the test are managed by the provider who orders the test.

Pricing Information

During the COVID-19 emergency period declared by the Public Health Act, providers are required to make public the cash price for the diagnostic test for COVID-19 [Reference: CARES Act Sec. 3202]. The cash price shown is for all Aspirus entities (listed below) in all care settings where tests are performed.

COVID-19 Diagnostic Test Cash Price: $221.00*
COVID-19 Lab Specimen Collection Cash Price: $32.00*

*All health insurance carriers shall cover the full cost of diagnostic COVID-19 testing and collection. The Federal Government covers the cost of testing for uninsured individuals.

Aspirus entities:

  • Aspirus Wausau Hospital, Inc. (includes Aspirus Stevens Point campus)
  • Aspirus Clinics, Inc.
  • Aspirus Riverview Hospital & Clinics, Inc.
  • Langlade Hospital Hotel Dieu of St Joseph of Antigo Wisconsin
  • Aspirus Medford Hospital & Clinics, Inc.
  • Divine Savior Healthcare, Inc.
  • Aspirus Ironwood Hospital & Clinics, Inc.
  • Aspirus Iron River Hospital & Clinics, Inc.
  • Aspirus Keweenaw
  • Aspirus Ontonagon Hospital, Inc.
  • Aspirus Extended Services, Inc.
  • Aspirus VNA Home Health, Inc. (Aspirus At Home)

COVID-19 Antibody Testing

Aspirus providers can now order COVID-19 antibody tests. Testing will be performed daily, with results available within 24 hours of the sample arriving at the Aspirus Wausau Hospital Lab. Antibody testing can be performed at any Aspirus lab location and patients are not being referred to the alternative testing sites.

How do I get an antibody test?
Antibody testing for COVID-19 requires an order from a provider. Talk to your Aspirus primary care provider about testing. If you see a provider outside of Aspirus, ask about a testing referral.

COVID-19 antibody testing is intended to confirm a prior infection with COVID-19. Antibody tests should not be used to diagnose active infection. Typically, immunocompetent individuals with COVID-19 develop detectable antibodies within 14 days following onset of symptoms. Blood draw is not recommended before day 14. Results are reported as Positive or Negative.

COVID-19 Antibody Test Cash Price: $43.00**
COVID-19 Lab Specimen Collection Cash Price: $32.00**

**All health insurance carriers shall cover the full cost of antibody COVID-19 testing and collection. The Federal Government covers the cost of testing for uninsured individuals.

Please note: It is always best practice to contact your insurance provider to verify the cost or coverage of services.


What should I do if I have symptoms?

COVID-19

  • Cough
  • Shortness of breath or difficulty breathing
  • Fever
  • Chills
  • Muscle pain
  • Sore throat
  • New loss of taste or smell

Learn more about symptoms from the CDC.

Next Steps:
Call 1-844-568-0701 to be directed to a testing site near you or start with the CDC's COVID-19 symptom checker for next steps.

If you think you're experiencing an emergency, dial 911.

CDC Symptom Checker

COVID-19 Call Center: 1-844-568-0701

COLD

FLU

  • Sore throat
  • Runny nose
  • Cough
  • Sneezing
  • Headaches
  • Body aches
  • Fever or chills
  • Cough
  • Sore throat
  • Runny or stuffy nose
  • Body aches
  • Headaches
  • Tiredness
  • Vomiting and diarrhea

Next Steps:
If you think you have a cold or the flu, stay home and start a video visit (24/7) or e-visit (hours vary) to see a provider or call your physician.

Start a Video Visit

Start an e-Visit

Video Visits

MyAspirus App


Important changes at Aspirus

Aspirus remains focused on protecting your health as well as the health of the communities we serve. We are taking additional precautions such as:

Closures

The following locations have been temporarily closed for staff and resources to support other needs:

  • Aspirus Clinic locations in:
    Adams, Athens, Birnamwood, Bruce Crossing, Mich., Crystal Falls, Mich., Edgar, Gilman, Hurley, Lake Linden, Mich., Marathon, Nekoosa, Oxford, Pardeeville, Prentice, Rib Lake, Rome, Three Lakes and Wittenberg.
  • Aspirus Health & Performance Center (Fitness Center Only) – Antigo, WI
  • Aspirus Therapy & Fitness (Fitness Center Only) – Medford, WI
  • La Vita at Divine Savior Healthcare – Portage, WI
  • Non-Essential hospital services (Valet Services, Gift Shops)
  • Aspirus Fitness Center, Calumet, Mich. (Outpatient Therapies & Rehab is open)
  • Aspirus Fitness Center, Ontonagon, Mich. (Outpatient Therapies & Rehab is open)
  • Surgery Department at Aspirus Stevens Point Hospital

**This list will be updated as additional closures occur.

Appointments

To keep our patients safe during the COVID-19 pandemic, Aspirus is evaluating each appointment according to the patient’s health needs. Many non-emergent procedures and preventive care appointments are being put on hold in order to limit possible exposure to COVID-19 and prevent people from having to travel.

If you have an upcoming appointment and it’s in your best interest to have it postponed, Aspirus will be contacting patients directly to reschedule or offer alternative options if available.

If you have an upcoming appointment and have not heard from Aspirus, you are encouraged call your provider, or send a message to your doctor’s office through MyAspirus. Patients are encouraged to sign up for MyAspirus or to download the Aspirus Video Visit app in order to have these tools available when you need them.

Thank you for your flexibility and cooperation as we work to slow the spread of COVID-19 together.

Prescriptions

Aspirus retail pharmacies are experiencing nearly twice the normal volume of medication refill requests and phone calls, resulting in delays.  While it’s important to keep sufficient personal medications on hand, stockpiling can create shortages even when the supply is adequate.  As such, Aspirus will only refill prescriptions at their due time and for the normal amount. Please wait until you have a 10 day supply and then request refills.

Events

Aspirus has cancelled all in-person classes and events through the end of April. However, we have online classes available.

View online classes


How can I help?

As we continue to navigate the COVID-19 pandemic, we are amazed by our communities’ profound generosity and willingness to help.

If you’re looking for non-material ways to help:

  • Stay home, help us flatten the curve.
  • Provide well wishes for your family and friends on the front lines of this pandemic.
  • Stay positive; we’ll get through this.

If you’re looking for material ways to help, you can:

  • Donate new, in package PPE such as N95 masks, gowns or gloves.
  • Donate hand-sewn cloth face coverings. If donating, please drop at any Aspirus location loading dock and label clearly. 

If you have specific questions about donations, please contact your local Aspirus facility. Thank you, again, for your support of those on the front lines.


Community Resources

Aspirus recognizes how vital social services are to the health of our community and we want to help connect patients and community members to social services. This link will direct you to an online social care network of programs to connect you to important programs and services to meet your needs.

Search for resources


How to protect myself and others?

Aspirus has been working hard to prepare, however COVID-19 impacts us locally, but we can all play a role in helping slow its spread. By doing these things our community can help slow the spread of the virus. We’re all in this together.

  • Avoid close contact with people/social distancing
  • Avoid public gatherings
  • Avoid touching your face
  • Wear cloth face coverings in public settings
  • Wash your hands often
  • Sanitize frequently touched surfaces
  • Stay away from others when you are sick
  • Avoid non-essential travel
  • Cover nose & mouth when sneezing/coughing

Helpful information from the CDC


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