Share a Concern

Our passion for excellence and compassion for people means we are dedicated to making sure our patients receive nothing less than the best. If your experience with Aspirus was not what you had hoped, tell us about it using the form below.

More About Concerns

The medical staff and the employees of Aspirus seek to treat our patients with fairness and concern, recognizing their needs and satisfying them to the extent possible.

To ensure we are meeting all your needs, we have designated a patient representatives at all Aspirus entities. Additional resources may include a financial counselor, privacy officer, and/or a medical ethics committee.

A patient representative is available Monday through Friday from 8 a.m. - 4:30 p.m.

You can submit a concern online using the form below and a patient representative will respond as appropriate, or you can contact our representatives using the following information:

  • Aspirus At Home : Contact your local Aspirus At Home office and ask for the team leader.
  • Aspirus Clinics: Contact your doctor’s office and ask for the clinic manager.
  • Aspirus Ironwood Hospital: 906-932-6201
  • Aspirus Iron River Hospital & Clinics: 906-265-0474
  • Aspirus Keweenaw Hospital: Email
  • Aspirus Langlade Hospital: 715-623-9494
  • Aspirus Long Term Care: 906-884-8355
  • Aspirus Medford Hospital: 715-748-7525
  • Aspirus Ontonagon Hospital: 906-884-8232
  • Aspirus Riverview Hospital: 715-422-9359 or 715-422-9251 | email
  • Aspirus Wausau Hospital: 715-847-2275 | After 4:30 p.m. and on weekends you may call 715-847-2121 and ask to have the House Supervisor paged.

If your concern is not resolved satisfactorily though our patient representatives, or at any time, you may contact:

  • Department of Health and Family Services
    Bureau of Quality Assurance
    PO Box 2969
    Madison, WI 53701-2969
    Telephone: 608-266-8481
  • Department of Licensing & Regulatory Affairs
    Bureau of Community and Health Systems - Health Facility Complaints
    PO Box 30664
    Lansing, MI 48909
    Telephone: 800-882-6006
    Email | Website
  • The Joint Commission
    Patient safety concerns can be reported to The Joint Commission:
    • At jointcommission.org, using the "Report a Patient Safety Event" link in the "Action Center" on the home page of the website.
    • By fax to 630-792-5636
    • By mail to Office of Quality and Patient Safety, The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, IL 60181

When filling out the form below, please be as specific as possible. We will share your comments with the appropriate patient representative or manager for follow up.

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