Our passion for excellence and compassion for people means we are dedicated to making sure our patients receive nothing less than the best. If you have experienced this excellence first-hand, or if your experience with Aspirus was not what you had hoped, tell us about it below by choosing the appropriate option below.

 

Additional Options

• If you would like to contact us for more of a general inquiry, please use our contact us form.
• You can visit our patient story area to view other positive experiences at Aspirus or share your own.

More About Concerns

The medical staff and the employees of Aspirus seek to treat our patients with fairness and concern, recognizing their needs and satisfying them to the extent possible.

To ensure we are meeting all your needs, we have designated a patient representatives at all Aspirus entities. Additional resources may include a financial counselor, privacy officer, and/or a medical ethics committee.

A patient representative is available Monday through Friday from 8 a.m. - 4:30 p.m.

You can submit a concern online by following the link above and a patient representative will respond as appropriate, or you can contact our representatives using the following information:

• Aspirus At Home : Contact your local Aspirus At Home office and ask for the team leader.
• Aspirus Clinics: Contact your doctor’s office and ask for the clinic manager.
• Aspirus Ironwood Hospital: 906-932-6201
  
• Aspirus Iron River Hospital & Clinics: 906-265-0474
• Aspirus Keweenaw Hospital: Email
• Aspirus Langlade Hospital: 715-623-9494
• Aspirus Long Term Care: 906-884-8355
• Aspirus Medford Hospital: 715-748-7525
• Aspirus Ontonagon Hospital: 906-884-8232
• Aspirus Riverview Hospital: 715-422-9359 or 715-422-9251 | email
• Aspirus Wausau Hospital: 715-847-2275 | After 4:30 p.m. and on weekends you may call 847-2121 and ask to have the House Supervisor paged.

If your concern is not resolved satisfactorily though our patient representatives, or at any time, you may contact:

• Department of Health and Family Services
  Bureau of Quality Assurance
  PO Box 2969
  Madison, WI 53701-2969
  Telephone: 608-266-8481
• Department of Licensing & Regulatory Affairs
  Bureau of Community and Health Systems - Health Facility Complaints
  PO Box 30664
  Lansing, MI 48909
  Telephone: 800-882-6006
  Email | Website
  
• The Joint Commission
  One Renaissance Blvd
  Oakbrook Terrace, IL 60181
  Complaint Hotline: 800-994-6610
  Email address: complaint@jointcommission.org