Patients & Visitors

Your Bill From Aspirus

Help if you need it

The Aspirus clinics have a team devoted to helping you understand and manage your account. If you have questions, we're happy to help.

Call us at (800) 627-3570 or (715) 847-2304.

Or write to our patient service team at:

Central Billing Office
3000 Westhill Drive, Suite 303
Wausau, WI 54401

Or visit a patient service representative at your clinic.

Questions about your bill or payments may be made in person at any Aspirus clinic.

Helpful Resources

The bill you get from Aspirus is your bill for professional services performed by our physicians and certain other medical professionals at a Aspirus clinic, a community hospital or other location.

The bill might be for:

  • Services provided by your physician or other professionals who treated you.

  • Services of the physician who supervised a medical professional who treated you.

  • Lab tests, X-rays or special studies.

You might also receive a separate bill from the hospital for the use of the facilities, if your treatment involved hospital services. Hospital bills are generated on a different billing system and managed by a different billing staff.

How We Bill for Physician Services

If you have insurance:

Insurance forms can be complex and confusing if you are not familiar with them. To simplify things, our Central Billing Office files claims with your health insurance company, including Medicare, so you won't have to. It is important that we have your correct insurance information in order to submit claims for you.

Insurance co-payments are due at the time you receive services from the clinic.

Please keep in mind that your insurance coverage is a contract between you and your carrier. You are ultimately responsible for payment of all charges. As soon as you receive your bill, we request prompt payment of the amount that the statement indicates is your personal balance. If needed, payment arrangements may be made with our Central Billing Office.

If you do not have insurance:

Our services are available to all persons as long as the person accepts responsibility for payment. Payment is requested within 25 days of the statement date unless you make other arrangements with us. Please let us know about any changes in your insurance status.

Our Community Care Plan can help people who are unable to pay for medical services provided by us. Please contact us for more information.

Aspirus payment requests and options:

  • Co-payments are due at the time you receive services at the clinic.

  • Full payment is due within 25 days of receiving your bill.

  • There will be a $25 charge for all returned checks.

  • We offer an extended payment plan with prior credit approval.

Your bill may be paid via mail or in person. We accept:

  • Check

  • Cash (please do not send cash in the mail)

  • Money order

  • VISA

  • MasterCard

  • Discover

Payments in person will be accepted at the Central Billing Office in Wausau or at any of the Aspirus Clinics.

Our collection policy

If special circumstances prevent a full, timely payment, our collection specialists will work with you to arrange a payment plan. Collection specialists are available from 8 a.m. to 5 p.m. Monday through Friday. You can call them at (800) 627-3570 or (715) 847-2304.