Patients & Visitors

Hospital Registration / Scheduling

The Aspirus Wausau Hospital Patient Registration department is responsible for the pre-registration of tests and procedures, patient insurance verification and central scheduling of certain tests and procedures.

Pre-Registration

Pre-registration is completed prior to the date of your services at Aspirus Wausau Hospital in order to expedite your check in the day of your test or procedure. Pre-registration is completed via phone or in person and involves gathering complete and accurate patient and financial (insurance) information.

Office Numbers:
  • (715) 847-2175 - Monday-Friday

  • (715) 847-2210 - Saturday & Sunday

Operating Hours:
  • Monday - Thursday 7:30 a.m. – 8:30 p.m.

  • Friday - 7:30 a.m. – 6:30 p.m.

  • Saturday - 7 a.m. – 2 p.m.

  • Sunday - 9 a.m. – 2 p.m.

Location:

To the north (left) of information desk in front of lobby area

What information is obtained?

  • Complete patient address

  • Patient phone number

  • Next of kin name and address

  • Next of kin phone number

  • Employer

  • Family physician

  • Insurance name

  • Policy number

  • Group number

  • Insurance phone number and address

  • Diagnosis

  • Medicare secondary payer questionnaire (Medicare patients only)

*Please have your insurance cards available when registering.

Insurance Verification

Insurance verification is a process used by Patient Registration to identify and process payment with a patient’s insurance company for elective and urgent, scheduled and non-scheduled procedures. Our verification staff will attempt to contact patient’s insurance company to verify insurance coverage and policy requirements and, if required, will pre-certify for authorization of procedure or stay.

Office Numbers:
  • (715) 847-2949

  • (715) 847-2328

Operating Hours:
  • 7:30 a.m. – 5 p.m. Monday – Friday

Pre-certification / Pre-authorization:

Pre-certification or pre-authorization is required by many insurance companies and can vary by procedure or test. Patients or a family member should check with their insurance company prior to admission for a test or procedure.

What if insurance denies coverage?

Insurance verification staff will notify you and/or your physician’s office of non-coverage.

Scheduling

Office Number:
  • 715.847.2550

  • 1.866.672.5133 (toll free)

Operating Hours:
  • 7:45 a.m. – 5:15 p.m. Monday – Friday

How does my test or procedure get scheduled?

Your physician’s office will call to schedule any test or procedure your physician may order for you.

Can patients schedule their own tests?

Routine mammograms are the only diagnostic test that can be scheduled direct by patient once a year without a physician’s order. For more information, see Mammography.

How do I obtain my surgery time?

Please call the pre-surgery (PARC) department at 715-847-2799 Local or TOLL FREE-1-877-350-2197 for your arrival time.