What to Expect
When you contact Aspirus EAS during our normal business hours you will talk with a support staff person who can answer initial questions. If this is your first time calling or if it has been numerous months since you last called, you will than be transferred to one of our counselors who will briefly visit with you about your concerns. In some instances a counselor may not be available to take your call due to their being in a counseling session. Leave a message and a counselor will get back with you as soon as possible.
First Time Callers:
The counselor will ask you a series of questions in order to establish your file within our data system. Be prepared to answer demographic information (name, date of birth, company Aspirus EAS is offered through, etc.). You will also be asked what issues are concerning you and your reason for calling. The counselor will listen to you intently and will determine which of the counselor staff might be the best fit in working with you. You will be scheduled to see a counselor within 3 business days if your schedule is flexible.
Callers who have not been seen at Aspirus EAS during the past six months or longer will be transferred to one of our counselors. The counselor will review with you to make sure that your file is current and will make needed changes. The counselor will determine if your episode of need is the same or if it has changed. You will be assigned to a counselor who can best assist you with your current concern.
Out of Area Services:
Our offices are located in Wausau, Stevens Point, and Wisconsin Rapids, Wisconsin, so if you are near one of these communities you will meet with one of our counselors. For those who live outside of these areas, you will be referred to one of our contracted counselors in an area more convenient to you.
After Hours Calling:
You may contact Aspirus EAS anytime day or night, weekday or weekend. If you call outside of our office’s normal hours of operation (8:00 to 4:30 pm CST Monday – Friday), you will be talking with our answering service. Leave a message and a member of our staff will get back with you as soon as possible the next business day. If you wish to speak with a counselor right away, you will be transferred to an on-call counselor, generally within a matter of minutes.