Our Services

Confidentiality

What About Confidentiality?

We understand your concerns about maintaining your privacy. Any contact that you have with the Employee Assistance Services is confidential, whether that contact is by telephone or at a pre-scheduled meeting. All records of the Employee Assistance Services are also confidential. No one outside the Employee Assistance Services will know that you are using the service unless you want him or her to.

State and federal laws prevent us from disclosing clinical information or identifying any client without his/her consent in writing. Our written consent form specifies exactly what information can be disclosed, to whom, for what reason, and the time period that the release is effective. This assures that the client agrees to the disclosure of information about them.

Exceptions to Confidentiality

Our counselors are required by law to report situations that indicate a person is a danger to him/herself or others, and cases of suspected child or elder abuse. Counselors are also required by law to release records if subpoenaed by the court to do so.