Aspirus Home Medical Equipment

FAQ

1) Where can I mail my payment?
Payments may be made out to Aspirus Home Medical Equipment mailed to:
5450 W Stewart Avenue
Wausau, WI 54401

2) Do you accept credit cards?
Yes, we accept Visa, MasterCard and/or Discover.

3) What are your normal hours of operation?
Store and warehouse locations are open Monday through Friday, 8:30 a.m. to 4:30 p.m.

4) What if I have an equipment emergency after hours or on the weekend?
Call 715-847-2545 or toll free at 800-338-6121 to speak with our on-call staff member.

5) I have an HMO insurance policy. Am I restricted to where I can get medical equipment?
This question is best answered by your insurance company. Many insurance carriers, not just HMO’s, contract with specific Durable Medical Equipment (DME) Providers.

6) Do you verify insurance coverage when I need equipment?
Yes, we will contact your insurance company to verify your insurance benefits for the equipment required. Insurance verifications are never a guarantee of benefits and the patient is responsible for the charges incurred.

7) Will you bill my insurance?
Yes, in most cases we bill your insurance directly.

8) How much is a standard wheelchair?
Standard wheelchairs cost approximately $500.00, however, pricing may vary on the manufacturer chosen. Individuals should be evaluated as to what their particular needs may be. This can be done with a wheelchair assessment and is routinely performed in the patient’s residence by Aspirus Home Medical Equipment staff members. The initial assessment is free of charge.

9) Where can I get my wheelchair or scooter repaired?
Aspirus Home Medical Equipment has a team of qualified technicians who will tend to your mobility repairs in a timely manner.

MEDICARE QUESTIONS

10) What does it mean when equipment is considered a capped rental?
This is equipment that Medicare routinely does not purchase outright. For a better explanation please refer directly to the Medicare web page found at www.medicare.gov.

11) What does it mean to accept or not accept assignment?
In Medicare terms, accepting assignment states that we, the provider, agree to accept Medicare allowable. Medicare pays 80% of their allowable amount and the patient is responsible for 20% of the Medicare allowable. The amount above the allowable is written off by the provider.

Example: $100.00 Provider’s charge:

  • $80.00 Medicare allowable amount. This is the amount Medicare will use as the charge.
  • $20.00 Difference between provider’s charge and the Medicare allowable amount. If the provider “accepts assignment”, the provider will write off $20.00.
  • $64.00 Medicare is willing to cover 80% of the allowable amount ($80.00 x 80%).
  • $16.00 Becomes patient responsibility

“Non-assigned” or "not accept assignment" indicates the patient is responsible for the full provider’s charge and we, the provider, will bill Medicare. In this instance, Medicare will pay or deny services directly to the patient. Patients may call 1-800-270-2313 to check the status of their non-assigned claims.